Core Conversion 2021

A Better Banking Experience is on the Horizon!

What You Need to Know and Plan for Regarding the Upgrade

As part of our commitment to remain on the cutting edge of banking technology, we are pleased to announce that we will be upgrading our computer processing system.  Our new system will help us continue to provide the 5-Star customer service you have come to expect, while better enabling us to protect your confidential information and offer the most up-to-date products and services.  The upgrade to our new system will begin at 5:00 p.m. on Friday, September 24, with an anticipated completion by 8:30 a.m. on Monday, September 27. 


In order to make the switch to our new processing system, we must temporarily limit the availability of some banking services during Conversion Weekend.  We want you to be aware of these changes and ask that you read this letter carefully to help ensure the transition to our new system causes you as little disruption as possible. The affected services and temporary limitations are discussed in the table below. We sincerely apologize for the limited availability of services. If you have any questions during the process, please contact us at (800) 547-8531.


Online Banking Access

  • During your first initial Online Banking login on or after September 27, you will use your existing Online Banking username and password.
  • For secure authentication, we will require your phone number on file to receive a voice or SMS text message to provide a code to you to confirm your identity.
  • After entering your password, you will be prompted to agree to our Online Terms and Conditions before proceeding to Online Banking.
  • Business customers utilizing our Treasury Services will be contacted individually prior to conversion. 

Products Coming Soon

  • Lock/Unlock Debit Card Controls
    • Protect your card from fraud on demand using the Mobile Banking App 
  • Contactless Payment Technology
    • Tap-to-Pay Debit Cards
    •  Mobile Wallet
We’re excited to announce even more new features we know you’re going to love in the coming months! Communications from us may include regular mail and online banking. Please remember, while you may receive communication from us in many forms, we will never ask for your personal information or ask you to “log in” using a provided link.  Your online security is very important to us, so please do not hesitate to contact us if you see anything suspicious.
We thank you in advance for your patience and your loyalty as we work to improve our systems and your banking experience. We are excited about the new levels of convenience and capability this upgrade will bring you, and how it will enable our team to serve you with even faster responsiveness. As always, if you have any questions or concerns, please don’t hesitate to contact us online, by phone at (800) 547-8531 or speaking directly with your local Commercial Bank staff. We are committed to making this a seamless upgrade experience for you and will be happy to assist you in any way we can. 



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