Overview

For the safety and protection of our customers and staff, all branch lobbies will be temporarily closed beginning Wednesday, November 18, 2020. Drive-Thru service will remain open, and appointments will be available upon request. To schedule an appointment, please contact your local branch


Please remember that we are here to help you in any way we can. You can count on us to remain vigilant and actively monitor the situation at hand in order to help protect our customers, staff and the well-being of the communities we serve. As more information becomes available, we will continue to keep you updated.


Commercial Bank’s key efforts to-date to help combat the spread of COVID-19: 

  1. Requiring masks when medically able and encouraging social distancing.
  2. Distributing hand sanitizers throughout our organizations for the use of our customers and employees.
  3. Sharing available information with our staff to make sure they have the tools to prepare for and help prevent the spread of COVID-19 to others.
  4. Keeping our products and services fully available to serve the needs of our communities.
  5. Increasing cleaning and sanitation efforts in our branches while reinforcing healthy habits for our staff.
  6. Enhancing our risk monitoring and management processes.
  7. Providing remote access technology for staff to work remotely as needed.
  8. Restricting business travel.
  9. Monitoring employee personal travel and potential exposure.
  10. Replacing in-person meetings with virtual meetings.
     

As an essential business, it is our commitment to you to remain open and provide you with the safe and efficient financial services you need during the evolving situation surrounding this pandemic.

Commercial Bank has been recognized as one of the strongest banks in the nation, so you can rest assured knowing that your money is safe, FDIC insured, and that it will always be accessible to you.
 

Please see the several ways you can still access your accounts with us below:

  1. 24/7 Online and Mobile Banking: Access your accounts on your computer or mobile device anywhere, any time. To sign on to Online Banking, click here. The Commercial Bank Mobile app is available to download for free in both the App Store as well as the Google Play Store. If you would like assistance signing up for either service, we would be more than happy to help you with that!
  2. Drive-Thru: Most of our full-service branches have drive-thru service. Click here to find your nearest branch and drive-thru.
  3. Call our customer service line to speak with a local representative during regular business hours, Monday-Saturday: 800.547.8531
  4. 24/7 Telephone Banking: 800.959.9193
  5. Make an appointment to visit any of our convenient locations during regular business hours.


We are in this together and ready to help you through these challenging times. We will continue to work hard for our customers during this crisis. If you have been negatively impacted by the pandemic, please reach out to any of our residential mortgagecommercial or your local deposit team members to discuss your options.

Mortgage Loan Assistance:
No one experiencing financial hardship due to COVID-19 should lose their home during this crisis. Please contact your mortgage lender to discuss your options.

Business Loan Assistance:
We’re dedicated to supporting our local businesses impacted by the COVID-19 pandemic. As your trusted financial partner, we care about your success as much as you do. Please contact your commercial lender to discuss your options.

Customer Service Assistance:
For deposit-related assistance, our customer service staff is available by calling your local branch or our toll-free line at 800.547.8531, Monday-Friday from 8 am-5 pm and Saturday from 9 am-12 pm (ET) to assist you with any questions or concerns you might have.

With more than 127 years of banking in Michigan, Commercial Bank is here to help you through the challenges of today, tomorrow and always. We thank you for your support and understanding through these difficult times.  Please feel free to reach out to any of your local Commercial Bank contacts with any questions or concerns.
 

For more information on pandemic-related matters, please visit the resources below.

• Small Business Owners' Guide to the CARES Act
• Coronavirus Emergency Loans - Small Business Guide & Checklist
• DIFS - MiMortgage Relief Partnership
• Commercial Bank Online Banking
• Centers for Disease Control and Prevention information
• State of Michigan News on the Coronavirus
• FAQs: Bank Customers Effected by Coronavirus (COVID-19)

COVID-19
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