This FAQ page provides answers to commonly asked questions about our services and processes. We’ve created it to offer clarity and transparency, and to help you quickly find the information you need. If you require additional details or have questions not addressed here, please contact us—we’re happy to assist.
What’s changing with pennies?
The U.S. Department of the Treasury has ended the production of pennies. As existing supplies circulate, pennies may become less available over time.
Why was penny production ended?
The cost to produce a penny has exceeded its value for several years. Ending production helps reduce costs and reflects how currency usage continues to evolve.
Are pennies still legal tender?
Yes. Pennies remain legal tender and can still be used for transactions while they are in circulation.
How might this affect my banking transactions?
Due to lower availability, some transactions that require pennies may be impacted. Penny orders may not always be available, and processing times could vary.
Can I still get pennies at the bank?
We will continue to provide pennies when available. However, supply may vary, and we may not always be able to fulfill penny requests.
Will this affect my account balance or deposits?
No. Your account balances, deposits, and electronic transactions are not affected by these changes.
What about businesses that rely on cash?
We understand this change may take some adjustment. Our team is happy to discuss options and help business customers navigate cash-handling changes.
Who can I talk to if I have questions?
Please speak with a member of our branch team, or contact Treasury Management (treasury@commercial-bank.com) — we’re always happy to help and answer any questions you may have.
You can open an account online by clicking here. Make sure to have the required documentation ready to streamline your account opening process. Must be 18 years or older.
- Social Security Number
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- Must Be 18 Years or Older
- Opening Deposit
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If your VISA® Debit Card or ATM card is lost or stolen, please contact us at 1-800-547-8531 during our normal business hours. To report after hours, please call 1-800-236-2442.
Treasury Management services are designed to help businesses streamline payments, manage liquidity, and protect against fraud. Some of our offerings include:
Contact your local treasury representative, or give us a call at 1-800-547-8531, to find a solution for your business today.
eStatements offer a quick, safe and easy way to access your banking information. All you need to do is log into online banking and enroll your accounts! Click here to learn more about eStatements.
Wire instructions can be found here:
View Wire Instruction
Counterfeit bills can sometimes be identified by checking key security features found on genuine U.S. currency. Use the resources below to learn what to look for when examining a bill.
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